Shortages or damage
Claims for non-delivery must be made within 7 working days from notice of delivery (ie Date you received the mail that items had been despatched).
Claims for shortages and damage must also be made within 7 working days of receipt of goods (Signified by the signature on delivery note).
If carrier damage, goods should be refused, or if accepted details of damage made clear on delivery documentation.
We only approve returns in their original packaging and unopened. We will not cover cost of returning any item to us unless the product was damaged or under manufacturers guarantee.
Returns that are merely 'not required' must be returned within 14 days of acceptance and be un-opened and the courier will be at your own cost, the refund of your purchase will be minus a small restock fee of 7.5% -
This is to cover our costs, and does not affect your statutory rights.
Please contact us before returning an item that is damaged or under warranty so we can supply an RMA and pick up information for the items being returned.
If goods are damaged or lost by the carrier in transit or refused by yourself we should see this on our carrier’s websites. Should this be the case we of course will raise a claim and despatch immediate replacements at zero cost to yourself, we will endeavour to do this as soon as is practical once the damaged goods have been received back by us
Upon arrival you must examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact firstname.lastname@example.org within 72 hours, remember to provide your order number and, if possible, photos showing the damage. We will immediately start working on your case and keep you informed.
Should you accept the package knowing damage is visible on the packaging we will not be responsible for any damage to goods, we may however, attempt to get any missing parts sourced from our manufacturers and should you also wish to order any spare parts please use contact us form and provide information and we will endeavour to source the parts for you.
Furnishd.co.uk manufacturers provide a a full years warranty on all products. If there is something wrong with your item within 12 Months of purchase, please contact our customer service at email@example.com Describe the damage and, if possible, supply with photos showing the damage.
Your claim will then be promptly considered and replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.
Should you wish to cancel or change your order prior to dispatch, please contact our customer service at firstname.lastname@example.org
We use your personal data to process your order. The law requires us to ask for your approval to use these data. All information will be treated confidentially. Your data will be used to analyze customer needs and, with your consent, we will send you offers, newsletters and other marketing. Your data will not at any point be transferred to a third party.
Furnishd.co.uk has no obligation to pay damages if we fail to deliver, should delivery be made difficult or impossible due to unforeseen events that occur after an order is accepted. Examples of force majeure are: natural disasters, mobilization, war, lock-outs, riots, work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of import or export etc. as well as situations where transportation is made difficult or impossible.